We accept the following credit cards: MasterCard, Visa, American Express and all major credit cards.
What payment methods do you accept?
Where is my refund?
Defective goods will be replaced or given account credit.
Ordering and delivery
Can I place an order without creating an account?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
When will my order arrive?
Orders will arrive between 2-7 business days.
What countries do you ship to?
We ship to only North America.
How much is shipping?
Our standard shipping is $10.
If your order value is more than $95, we provide free shipping.
Can I track my order?
Can I return or exchange an item?
Due to the intimate nature of the products, we cannot accept returns unless the product is defective. If a product is found to be defective, please inform us within 10 days of receiving the product to obtain a product return form. A replacement product will be shipped to you free of charge, however, the customer is responsible for shipping to us.
Unable to accept returns for the following reasons but not limited to;
- Used merchandise will not be eligible for returns due to health and safety reasons.
- Damaged packaging
- Articles of clothing, lingerie, latex accessories or costumes
- Testers, or display models
- Any product that is missing components, accessories, or any other piece included in original condition
- Products which are not in the manufacturer’s original packaging
- Items with an expiration date such as personal lubricants and other topicals, contraceptives, and edible items.
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $25, $50, $100, $150.